How to bulk suspend SIM cards

Suspending a SIM stops the SIM card from authenticating on a network, however you will still be charged the Service Charge.

To suspend individual SIM cards see: How to suspend a SIM card.

For help unsuspending SIM cards see: How to unsuspend a SIM card or How to unsuspend multiple SIM cards.

To terminate a SIM card (terminating a SIM stops the SIM card from authenticating on a network, and will incur cancellation costs if the SIM is still in contract) see, How to terminate a SIM card.

To bulk suspend SIM cards using a pre-configured email (ensuring to fill in the blanks) click: SEND EMAIL

To create your own email use the following:

  • To: support@eseye.com
  • Subject: Please suspend these SIMs
  • Body text:
    • SIAM account username
    • List of ICCIDs of the SIMs to be suspended (without quotation marks)
    • I understand that these SIMs will still incur the Service Charge costs while suspended.
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